SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bamary (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bamary.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Rewelacja! Recommend!
Everything looks good so far. The package was good and shipping was really fast, it took only 5 days to North Sweden from Germany The product is a Christmas present so I haven't tried it yet. But the massage gun seems to work fine after I pressed the ON button.
The massager is excellent, it massages cool. Shipping for 3 for.
it took a bit, but everything is fine. excellent store and product. 100% recommended!!
Very fast delivery 3 days. Very cool product, good for muscle massage and relaxation. I for bolące back kupiłam and as for now dropped great. I don't know how long the battery will withstand. Recommend.
Came to Tomsk in 10 days. The box from 1 corner was slightly jammed, but it did not affect integrity. The massager in a convenient suitcase, the store for additional safety put into the suitcase an inflatable package. Instruction in English but the font is well recognized by Google translator. The device came charged at 80%, works normally, quite quietly. Of the minuses-vibration are transmitted to the holding hand, over time, it is slightly numb and the fact that the ball is not covered with rubber, the material at him-some foam plastic, I think it will be difficult to clean it.
Looks ok, didn’t try yet
Ordered 27.11 brought the courier to the House 29.11.20. I checked everything works perfectly, I did not plant the battery-I do not know how much it will grab, but I think it's an hour. The quality of plastic, assembly and kit is super! I bought a wife with Ng, I'm sure she will like it, there and nozzles are different performing their functions. For the muscles of the back, that's it! Recommend! If suddenly during the operation something will be revealed, then I will necessarily add a review, and while everything is super!
Delivery to Moscow to the apartment 3 dnch Courier. Packed All is well. The massager itself is beyond praise. Many modes, the battery is detached. Several attachments, but most, I think, will be unclaimed. The most convenient is in the form of a rubber ball
Product arrived after 5 including weekend. Discharged, see how will the sprawował.
Super! Good quality, fast shipping. Excellent, quality high regard for Price, shipping arrived בשבועיים and a half to Israel.
Good product, fast delivery, I recommend!!
Really thank you so much. my cargo arrived very fast, it reached me within 10 days, After the massage, the muscles feel light fatigue, as if visited a professional masseur session. Definitely recommend to all friends...very very good store.
The parcel reached 47 days from the date of the order by courier to the address packed well the goods correspond to the description of an excellent massager charged on 80% thanks to store.
-The product as well received, shipping to make you satisfied. Working over will be without trouble this old Available the forward.
Wery good and wery fast shipping. Thank you.
Пришёл за месяц. Трек почты России показывает, что отправлено было только через 12 дней. Чехол незначительно замят (зная нашу говнопочту не удивительно). Массажер не работал (безопасность питания даже не загорались светоиды на ручке, с питанием - загорались, он больше ни чего не работало) и внутри него что-то болталось. Разобрал батарейный отсек, увидел не подключен один из контактов (на фото их два). После под соединения заработал исправно Инструкция для тех у кого такая же беда: Ручка (батарейный отсек) отсоединяется движением вниз с нажатой кнопкой на боку. Затем снимаем грипсу (стягивается). Далее снимаем (поддевая скрепкой прямо у выключателя) наклейку на месте выключателя (она как кожанная). Под ней выкручиваем три шурупа. Со стороны контактов разъединяем щель в пластике, затем увеличиваем щель по бокам с каждой стороны пока не раскроется. Одна из частей это сегмент цилиндра, место где кнопка не разборное
great massage gun it works perfectly it's a really good quality product