SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped according to the warehouse closest to your location. Because we exclusively work with major leading retailors and brands, we are fortunate to be able to use their various warehouses located worldwide. Depending on weight and size of package, most will be handled by your countries leading mailer i.e. Royal Mail (UK), EMS (Asia), DSPS (USA).
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
7-20 Business days |
| Australia, New Zealand |
7-20 Business days |
| Central & South America |
7-20 Business days |
| Asia |
7-20 Business days |
| Africa |
7-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bamary (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely pendulum and nice size.
chulísimo. Llegó bastante rápido y es de gran calidad. A la persona que se lo dí le encantó , asique recomiendo 100 x 100 al vendedor. mil gracias por todo
Shipment carefully packed in a padded envelope and in foil with bubbles. Really well protected without the possibility of damage. Amethyst is very pale purple, almost transparent. I bought it precisely because of the strong purple color. Ok, photography is one thing and nature is another. :) In return, however, it has such a beautiful pattern, that you forget about the color. Despite the fact that the clasp is a little too small, the pendulum is well balanced. (There would be nothing wrong with a larger clasp by defaut.) It's georgeous! I am very satisfied and recommend the store. Thank you!
Perfectly packed and protected, impossible to break in the way. Very nice.
"Goods as described. Express delivery. I recommend 100%"
Looks nice.
Beautiful, just like in the picture! Fast shipping 100% recommended
Pendulum is great, I liked it very much
Practico
amazing!
All right! Nice object! Exactly like the picture
Perfect, totally corresponds to the description of the store. Well packaged so arrived in good condition. The color is just perfect. And arrived with the chain.br ef everything is nickel. I recommend this seller.